I ordered a set of brassica plugs on 2nd November and still haven't received them. I have emailed at least 3 times with no reply?

Very prompt service. They kept me updated at every stage from receiving the order to delivery. The plants look good. I shall be ordering from them again.

Typically, I would support small businesses with all my heart and giving them room to slack in areas as I understand the ecosystem, but I just don’t think Rocket Gardens have figured their internal operations enough to be able to deliver on their services. Here comes a story of my experience after having been recommended by a friend to order my veggie plants from Rocket Gardens. I placed my order early April and received a note that they would ship between late April to late May. So I waited patiently, trusting. Mid May I still haven’t even heard anything so I reached out and received a note explaining how it was a cold spring and how sustainable their practices are (which of course I do appreciate). Pointing that the delivery would be made by end of May. End of May arrived, but no plants and no word. So I reached out again. This time I received a note explaining that my May order is due for delivery in the coming weeks. This is where I realised I’ve made a mistake ordering from them. Nevertheless, I informed the customer service when my order was placed and that I was very keen on receiving it asap. So I got a response that actually the plants have been packed and will be shipped soon. Waited another week or so and no note. So I reached back again and this time was told of a courier problem and how they need to change couriers and that it will take a few days or so. I wait a few days and again nothing. So I get back in touch and this time already out of patience. The note in response promises a full refund and still shipping the plants as a sorry. I very quickly was refunded and then eventually notified of the delivery coming soon. I wanted to wait for the plants to arrive to give this review because I thought if the plants are amazing I could at least say that. But I’m very sorry to say most of the plants were in a desperate condition and although I did plant most of them and only had to discard about couple of dozens, they mostly look at the bring of death. Out of the hundreds I ordered, probably about twenty look strong enough to not give me any concerns. I would not be surprised if they’ve been in the boxes for the tree weeks of back and forth since first notice of them being packed. So, overall, whilst I really appreciate the sustainability intentions, I simply can’t bare bad business and would certainly not recommend anyone to purchase from Rocket Gardens. Is this a salvageable situation for the business? I seriously don’t know. Big big changes and probably a complete rebrand and restructuring would have to take place for me to believe the organisation fixed its issues. I’m sorry Rocket Gardens, I would have loved to give you an amazing review, but perhaps instead, I would recommend you to reach out for some business mentoring or coaching if you intend to continue the brand.

Very disappointing service. Two stars given because previous service and plants have been very good, however, in common with other reviewers I have been disappointed and inconvenienced by the non-arrival of my plants and the lack of response to my enquiries. 1) I specified on my order the dates when I would be away - they scheduled a delivery while I was away which I had to postpone. 2) when I was back I received a message saying my plants would be dispatched and delivered within 3-5 days. However that was over a week ago and the plants have not even been dispatched yet. 3) There is no phone number to call and no reply to my messages asking about the delivery. As a result I have cancelled my order and asked for my money back. Today I have had to drive around nurseries looking for replacement veg plants - which of course are now mostly sold out. Very frustrating and disappointing as I was relying on these plants for this year's veg harvest. UPDATE : The company replied with an apology explaining the IT dispatch system had had a major failure. They gave me a full refund straight away. Increased star rating to 3/5.

I ordered lots of veg plug plants on the 9th April to stock my smallholding. In May I was told of delays due to the cold spring and we could expect all April orders to be satisfied by the 26 May, this was perfectly acceptable and understandable. I've since emailed/used their internal messaging thing 5 times for updates and only had one reply, saying that things were progressing and they were a day or so behind. The company don't accept phone calls anymore and seemingly don't reply to emails either They rarely communicate directly with paying customers, and forget that when they accept payment they have a duty to deliver the product they've been paid for. Instead they hide behind excuses posted on their Website. Initially it was the cold spring but now it is a problem with couriers. My order has apparently been packaged since Tuesday but the courier tracking Website says they haven't received it yet. I've had two emails asking me "How would you rate the support you received?" - I've been honest, factual and asked for help but still no reply to those requests too. I am not posting this review without trying to give the company the benefit of the doubt, mainly because I've dealt with this company before and had decent service, but recent dealings with them are awful. Frankly they're a disgrace and the more people that read this and decide to go elsewhere because of it the better. They don't deserve to be still trading and I hope reviews like this due to their own inability to run a business mean they cease to trade.

Ordered 5 Green Globe artichoke plants via Primrose on 17th June and heard nothing so called - informed an accident had set things back but the plants would be on their way soon - anycase arrived today and already planted up ready for transplantation to allotment in due course! As you can see from attached photo plants in good condition with nice roots and arrived well damp, no mean feat for current weather conditions- glad I used the company and will be using them again!

I love Rocket Garden. No exaggeration .I have been buying from themfor years. They are the reason I got an allotment. I used to feel so guilty for no growing from seed as all my seedlings would rot or be leggy. As a notive you will happily produce home grown fruit and vegetables for your family with confidence. Their top tips leaflet is helpful is choosing what you might want to try. Best of all chemical free food

Received my herb order today, beautifully packaged and not a bit of plastic in sight! All arrived in perfect condition and healthy. So pleased! Thank you!

Ordered total of 9 squash plants took a long time to arrive. When they arrived very, very poor condition. One broken at soil level, one dead/dying. All plants bone dry and terrible specimens, looked like they had been grown and packed by primary school children. Tried to contact but they ignored my emails

I discovered all the negative reviews here only after I had placed a large-ish order. Naturally I was very concerned, and I even considered trying to cancel the order. In the end I decided to see for myself and I'm glad I did. Perhaps I was lucky, but the delivery process was as slick as the best of them, with regular email updates. The plants arrived promptly and they were in great condition - I've attached a photo of them after I decanted them from their eco-friendly straw and cardboard packaging to trays for planting out. Needless to say, I'm relieved and pleased in equal measure as well as being puzzled about all those negative experiences mentioned in these reviews.